Refund policy
Returns & Refunds
All sales are final. We do not accept returns or exchanges for change of mind, accidental purchases, sizing preferences, or other non-damage-related reasons.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us at edgecaselabs+returns@gmail.com within 7 days of delivery so we can evaluate the issue and make it right.
Please include:
- Your order number
- A description of the issue
- Photos of the item
- Photos of the packaging, if applicable
- Proof of purchase
If your claim is approved, we may offer a replacement or refund, depending on the circumstances.
If a return is required, we will provide instructions on how and where to send your package and, when applicable, a return shipping label. Items sent back without first contacting us and receiving return approval will not be accepted.
Return Eligibility
Approved returns must be in the same condition in which they were received, including any original packaging, tags, or included materials, unless the nature of the damage or defect makes this impossible.
Non-Returnable Items
We do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.
Custom or personalized products, sale items, and gift cards are non-returnable and non-refundable except where required by law or if they arrive damaged, defective, or incorrect.
Exchanges
We do not offer standard exchanges.
If you receive a damaged, defective, or incorrect item and your claim is approved, we may provide a replacement when appropriate.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, customers may have a legal right to cancel or return an eligible order within 14 days of receiving it, without providing a reason.
Any rights provided by applicable consumer protection laws will apply regardless of our standard return policy.
Items returned under an applicable cooling-off right must generally be returned in the same condition in which they were received, unused and in their original packaging, where applicable, along with proof of purchase.
Refunds
We will notify you after we receive and inspect any approved return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at edgecaselabs+returns@gmail.com.
For any questions about damaged, defective, or incorrect orders, contact us at edgecaselabs+returns@gmail.com.