Shipping policy
Shipping Policy
Order Processing
Edge Case Labs offers both in-stock and preorder items. Processing times depend on the availability listed on the individual product page.
Please review your shipping address carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible at edgecaselabs+contact@gmail.com. We cannot guarantee that changes can be made once an order has entered processing or shipped.
In-Stock Items
Items marked In Stock are already available and will typically ship during our next scheduled shipping day.
Our regular shipping day is Friday. Orders placed close to or after that week’s shipment may ship the following Friday.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Preorder Prints
Items marked Preorder are not currently in stock and must be produced before they can be shipped.
Preorder print orders are submitted to our printer every Friday at 12:00 PM ET.
Orders placed before the Friday 12:00 PM ET cutoff will be included in that week’s print order. Orders placed after the cutoff will be included in the following Friday’s print order.
Printing typically takes approximately 4 business days. Once the prints are completed, they are packaged and shipped during our next scheduled Friday shipment.
Because of this process, preorder items will take a minimum of approximately one week before they ship, and orders placed shortly after the weekly cutoff may take closer to two weeks before shipment.
Processing time is separate from shipping/transit time.
The product page will indicate whether an item is currently In Stock or available as a Preorder.
Orders Containing In-Stock and Preorder Items
If your order contains both in-stock and preorder items, your order will ship together once all preorder items are ready.
If you would like your in-stock items to ship separately, we recommend placing them as a separate order.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Any estimated delivery dates shown by the shipping carrier begin after your order has been processed and shipped. They do not include production or processing time for preorder items.
Delivery Times
Carrier delivery estimates are estimates only and are not guaranteed.
Delivery may be affected by weather, carrier delays, holidays, customs processing, or other circumstances outside our control.
Tracking
Once your order ships, you will receive tracking information when available.
Please allow time for tracking information to update after receiving your shipping confirmation.
If tracking shows your package as delivered but you cannot locate it, please check around your property, with other members of your household, and with neighbors. Carriers may occasionally mark packages as delivered shortly before completing delivery.
If you are still unable to locate your package, please contact the shipping carrier using your tracking number.
Lost Packages
If your package appears to be lost in transit, please contact us at edgecaselabs+contact@gmail.com and we will help determine the appropriate next steps with the shipping carrier.
We cannot guarantee replacement or reimbursement for packages that have been confirmed as successfully delivered by the carrier.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive an incorrect item, contact us at edgecaselabs+returns@gmail.com within 7 days of delivery.
Please include your order number, a description of the issue, and photographs of the item and packaging so we can evaluate the issue and make it right.
Please see our Refund Policy for additional information.
International Shipping
We do not offer international shipping at this time.
Questions
For general shipping or order questions, please contact:
Edge Case Labs
edgecaselabs+contact@gmail.com
For damaged, defective, or incorrect orders, please contact: